Frequently Asked Questions
Everything you need to know about your high-performance cycling gear.
How long does shipping take for Van Rysel bikes?
Standard shipping for bikes typically takes 5-7 business days. Each bicycle undergoes a professional pre-delivery inspection by our mechanics before being securely packed and dispatched.
What is your return policy for apparel and equipment?
We offer a 30-day return window for all unused items in their original packaging. Please ensure tags are attached to apparel and that components have not been mounted or used on a bike.
How do I determine the correct frame size for my height?
You can find a detailed size guide on every product page. If you are between sizes, we generally recommend sizing down for a more aggressive racing position or sizing up for increased comfort during long endurance rides.
Do Van Rysel bikes come with a warranty?
Yes, we provide a lifetime warranty on aluminum and carbon frames, forks, and handlebars for the original owner. Moving components and drivetrain parts are covered by a standard 2-year manufacturer warranty.
Can I track my order once it has been shipped?
Absolutely. As soon as your order leaves our warehouse, you will receive an email containing a tracking link and a unique shipping number to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for higher-value bicycle purchases.